Return Policy and Return Form

-Return cost:
Depending of your postal service, we didn't refund shipping return cost except if we send to you the wrong item or for the faulty items (see below).

-Return period:
30 days after receipt of your order.

-Process time:
Refund processed within 14 days after reception.

-Returns:
If you have purchased an item through our online shop, you are welcome to return the item upon conditions and we will arrange for a refund.
Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article.


-How to return an item:
First contact us using the contact form located in the about page and describe your problem, after we answer, please follow the next steps:

Place the item back into the transparent plastic bag in which it arrived.
Write your name, address and the 'reason for return' on the return form you will below at the end of the return policy and join it to the item.
Use an envelope and write the address indicated on the return form.
Place the item(s) and return note into the envelope.
Close the envelope.
Deliver your envelope to your nearest post office and pay the needed return cost in normal rate using standard expedition fees.
Make sure to ask for a receipt as proof of having returned the envelope, make sure the return cost is written on it.
Scan it and send it back to us at contact@pland-lac.com.

Notice that return will not be accepted without contacting us first.
Notice that return will not be accepted without the transparent plastic bag except for complaints return (see below).
Notice that wrong item return will not be accepted if the transparent plastic bag is open or missing.
Notice that return cost will not be refund without postal proof.

--RETURN GUIDE

-Wrong item send by us:
If you received the wrong item, don't open the transparent plastic bag, and follow the above guide for returning.
Write us that you receive the wrong item as reason for return and send it to us within 30 days after receiving the order.

-Wrong item order by you:
If you order the wrong item, don't open the transparent plastic bag, and follow the above guide for returning.
Write us that you order the wrong item as reason for return and send it to us within 30 days after receiving the order.

-Complaints:
If you have bought an item from our online shop that has a fault, you may file a complaint concerning errors and defects which have appeared within 2 years from the date of purchase.
Write us that you receive a faulty item as reason for return and send it to us within 30 days after receiving the order.
If the complaint is valid we will refund the amount in question, we will not return the item, so be sure to contact us first.

-Refund:
Once we have received your envelope, we will send you an email to confirm safe receipt.
As soon as we have processed your return, we will issue a refund.
Dependent on the payment option that you chose when placing the order, the refund will be issued to either your PayPal account or to the credit card you used for the purchase.
The money will appear in your bank account in 2-30 days. The time that it takes for the refund to be process is usually dependent upon your bank.
If you have any queries or need assistance, please contact Customer Service using the contact form located in the about page.

Download Sample Return Form